Client Success

We know the value of your service to the healthcare industry

Our Client Success philosophy is the foundation between our clients and our product teams.

We know how valuable your service is to the healthcare community. That’s why we promise a dedicated team that delivers the client service and partnership you deserve. The Client Success team at Iodine is committed to client care and satisfaction. We offer a host of services including live user help, continuous education through direct coaching, and on-going training seminars, including CEU credits for those certified in the profession.

Our Client Success team serves as a conduit between our clients and our product teams. Just as our AI technology is continually learning - so are we. Your feedback is routinely applied to enhance and improve our product on an on-going basis.

We offer a host of services including live user help, continuous education through direct coaching and on-going training seminars.

Client Testimonials

I appreciate how the program assigns the medical records for us to see each day. I often check the prompts for possible opportunities and for additional MCCs/CCs. The program has a lot to offer CDI Specialists.
- CDIS, Providence St. Joseph Health
Iodine is my brain! They value their clients by listening to our feedback and suggestions. Excellent technical support team! I can always reach out to Iodine anytime.
- CDIS, Hendrick Health
Iodine’s software reduces the waste that we would have if we had to hire CDI Specialists to review every patient every day.
- Senior Medical Director, Adventist Health System
"We have seen extraordinary results with Iodine. Additionally, the Iodine team has been extremely responsive and are phenomenal partners. We work as an organization, together, to improve the integrity of our documentation."
- AVP Case Management, Rush University Medical Center
  • Iodine Informs

    Designed to deliver insight and greater depth of understanding of CDI programs, Iodine Informs is a live webinar series available to Iodine clients.  These sessions provide information regarding clinical and coding topics relevant to the CDI Specialist role and their leaders.  Topics are timely to the CDI profession and allow CDI staff to leverage the knowledge gained in their daily workflow.  Content is delivered by our clinical and coding experts and is available at no charge to current clients.  Continuing Education credits are awarded for qualifying participants.

  • Training

    We also offer customized hands-on, in-person, instructor-led training workshops to successfully on-board your CDI program to Iodine. The initial training session brings together our CDI and product experts to ensure a well-rounded and comprehensive experience. CDI managers and leaders receive targeted training on the Iodine features designed to assist them in their roles, most notably staff assignments and comprehensive reporting dashboards.

    For CDI Specialists, the focus is on your team, and our training is designed to be highly interactive and engaging. We encourage peer-to-peer coaching and undertake actual reviews using the software. Following your onsite training session, our lead trainer and Client Success Manager remain in close contact with you to provide additional support and training reinforcement.

  • Client Success

    The Client Success team partners with your CDI leadership to ensure Iodine’s software is properly configured to maximize your program goals and objectives, while providing seamless workflow integration with your team's existing environment. Client Success Managers serve as trusted advisors and Iodine experts, available to answer questions, share Iodine best practices, and ensure CDI programs are successful using Iodine.

  • Executive Reports

    Iodine's post-launch and regular executive presentations deliver insightful analyses of Iodine’s impact on CDI programs directly to your senior leadership. In these sessions, we offer an analysis of your hospital’s use of Iodine, measure the impact of Iodine technology on key performance metrics, and offer recommendations on opportunities for improvement. Executive presentations allow your leaders to gain a deep understanding of their program, stay on top of what's new with Iodine’s technology, and receive customized, in-depth analyses of CDI performance.

  • Support

    Our Support team works to support CDI Specialists in their daily use of Iodine. We respond to all requests quickly to resolve immediate issues, answer questions, and to offer one-on-one learning opportunities. You can reach us via email, the HIPAA compliant in-app messaging feature, and over the phone.

    In addition, our web-based Help Center offers a wide array of self-help resources, frequently-asked questions (FAQs), and interactive training.


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