Wensel will guide the customer experience across Iodine’s suite of solutions, including 2023’s “Best in KLAS CDI Software”
AUSTIN, Tex. – May 1, 2003 – Iodine Software, a pioneer in healthcare AI technology, today announced that Brad Wensel has joined the company as Chief Customer Officer. Wensel brings a track record of success as an executive leader with deep experience building cross functional customer-centric teams. In this newly created role, Wensel will be responsible for guiding the Iodine customer experience with oversight of customer success, operations, services and support teams.
“I am thrilled to be joining Iodine Software as the company’s first Chief Customer Officer leading the customer-facing and operation teams.” said Wensel, “For organizations to continue to disrupt and innovate as Iodine has done, it takes a commitment to customer success – putting the customer in the center of all we do – so that we can deliver improved business outcomes. My first priority will be to align our teams to facilitate a connected end-to-end customer journey that accelerates customer time-to-value”
With significant experience building and overseeing customer success teams that deliver outstanding business results, Wensel joins Iodine from Amazon Web Services (AWS), where he worked as Head of Partners and Commercial Excellence, overseeing Partner Engagement and Business Strategy teams supporting U.S. health systems and cloud technology adoption and business transformation initiatives.
“At Iodine, we recognize that our success is directly tied to our customers’ success. The addition of Brad as our new Chief Customer Officer signals a renewed commitment to delivering exceptional customer experiences” said Iodine Software Co-founder and CEO William Chan, who was named a winner of EY’s Entrepreneur Of The Year® 2022 Central South Award, “He plays a critical role in this effort by leading the development of innovative customer service strategies, driving improvements in our Software-as-a-Service, and championing a culture of customer-centricity throughout the organization. I am confident that Brad will deliver on this promise of significant positive impact to our customers for years to come.”
Prior to AWS, Wensel was Executive Vice President and Chief Customer Officer at Healthgrades, where he worked with the nation’s leading health systems to transform their customer acquisition, marketing and engagement strategies. In his role, Brad oversaw onboarding, support professional services, customer success and growth teams. Previously, he held several leadership positions at Catapult Marketing, subsidiary of Epsilon and News America Marketing, A News Corporation Company.
Wensel holds an MBA from Purdue University Krannert School of Management, and a BS in Business Administration from Duquesne University.
Iodine Software counts more than 900 hospitals and health systems as customers. Its platform includes the top clinical documentation improvement (CDI) software, which has been recognized as the Best In KLAS CDI solution two years running. In 2021, the company completed two key acquisitions, including CDI software company ChartWise Medical Systems and physician engagement platform Artifact Health.
About Iodine Software
Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights and empowering intelligent care. Iodine’s powerful predictive engine complements the skills and judgment of healthcare professionals by interpreting raw clinical data to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery – facilitating critical decisions, scaling clinical workforces through automation, and improving the financial position of health systems. For more information, please visit iodinesoftware.com.