Transforming the Mid-Revenue Cycle

Full Case Study

62K Admissions

EMR Epic

4 Hospitals

Fresno, CA

25%

Increase in Mobile
Query Adoption

85%

Physician Agree
Rates

1

Day for Physician
Query Response

What our Clients are Saying

The Challenge

Community Health System implemented IodineCDI + Interact to address its challenges. By leveraging AI-powered tools, embracing mobile-first technology, and standardizing CDI processes, CHS is now better positioned to deliver high-quality care while maintaining strong financial performance.

Physician Adoption

Physicians were historically resistant to engaging with electronic query systems, leading to delays and inconsistent documentation practices.

Lack of Standardization

Homegrown query processes varied widely and lacked clear expectations for response times or methods, creating operational inefficiencies.

Physician Engagement

Mobile response to queries was nearly nonexistent, contributing to slow turnaround times and reduced accuracy.

Workflow Inefficiencies

Without clear prioritization, CDI specialists struggled to focus on high-impact cases. The use of multiple tools further fragmented the workflow.

You owe it to yourself to check it out. It will change your life, your provider’s day, and you will see results you never expected.

When our providers are using mobile technology, our response time is less than a day. That’s crazy, our physicians don’t do anything in less than a day in the administrative space.

Key Outcomes

Abstract graphic of two purple squares with a purple circle connecting them

Shifting Physician Behavior with Mobile Adoption

Increase Mobile Engagement in Key Specialties: Adoption rose to 20–25%, marking a meaningful shift in physician behavior and comfort with digital workflows.

Accelerating Query Turnaround with Mobile Tools

Deliver Faster Responses with Mobile Access: Queries were answered in under one day, supporting timely updates to patient records.

Abstract graphic of two overlapping circles that look similar to moon phases

Abstract graphic of a teal circle on top of and to the right of a teal square

Improving Query Quality and Agreement Rates

Improve Agreement Through Better Query Quality: Achieved 85–86% physician agreement rates, demonstrating strong clinical alignment.

Improving Accuracy Through Better Documentation

Capture a More Complete Clinical Picture: Documentation more accurately reflected the care provided, improving coding, risk adjustment, and quality reporting.
Protect Revenue with Fewer Downgrades: Clinical validations reduced DRG downgrades, preserving financial outcomes.

Abstract graphic of a purple circle outline overlapping a purple diamond

Driving Outcomes with Operational Efficiency

Focus CDI Effort on High-Impact Cases: Automation streamlined case selection, improving time management and resource allocation.
Refine Workflows with Actionable Insights: Reporting tools highlighted optimization opportunities, supporting continuous performance improvement.

The Iodine Solution

Clinical Documentation Improvement

IodineCDI helps identify and correct documentation gaps, preventing denials and ensuring accurate, reliable reimbursement.

Learn More

Talk with an Expert

Latest News & Insights From the Forefront of Innovation

CDI Solution Drives Documentation Excellence and Improves Revenue Performance.

Read All Articles

Celebrating CDI Week: Elevating Documentation with Iodine

Clinical Documentation Improvement (CDI) professionals are the unsung heroes of healthcare. They bridge the…
See More
Becker’s Webinar Recap: Preventing Mid-Cycle Revenue Leakage: How Health Systems Are Using AI to Protect Integrity and Efficiency

Mid-cycle revenue leakage is one of the most stubborn challenges in the healthcare revenue…
See More