Transforming the Mid-Revenue Cycle

Full Case Study
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5 Members

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EMR Cerner

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4 Hospitals

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Fresno, CA

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25%

Increase in Mobile
Query Adoption

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85%

Physician Agree
Rates

What our Clients are Saying

The Challenge

Community Health System implemented AwareCDI + Interact to address its challenges. By leveraging AI-powered tools, embracing mobile-first technology, and standardizing CDI processes, CHS is now better positioned to deliver high-quality care while maintaining strong financial performance.

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Physician Adoption

Physicians were historically resistant to engaging with electronic query systems, leading to delays and inconsistent documentation practices.

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Lack of Standardization

Homegrown query processes varied widely and lacked clear expectations for response times or methods, creating operational inefficiencies.

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Physician Engagement

Mobile response to queries was nearly nonexistent, contributing to slow turnaround times and reduced accuracy.

Workflow Inefficiencies

Without clear prioritization, CDI specialists struggled to focus on high-impact cases. The use of multiple tools further fragmented the workflow.

You owe it to yourself to check it out. It will change your life, your provider’s day, and you will see results you never expected.

When our providers are using mobile technology, our response time is less than a day. That’s crazy, our physicians don’t do anything in less than a day in the administrative space.

Key Outcomes

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Increased Mobile Adoption

  • Mobile query adoption rose from near zero to 20-25% in certain specialties, representing a significant cultural shift.
  • Physicians using mobile devices responded to queries in less than a day, ensuring timely updates to patient records.

Faster Response Times

  • Traditional response times were drastically reduced, with mobile-enabled physicians providing feedback in record time, improving documentation during active hospital stays.
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Improved Query Quality and Agreement Rates

  • Physician agree rates climbed to 85-86%, reflecting the clarity and relevance of queries sent using Iodine’s tools.

Enhanced Documentation Accuracy

  • Accurate documentation better reflected the care provided, improving coding, risk adjustment, and quality measures.
  • Clinical validations helped prevent DRG downgrades, safeguarding financial outcomes.
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Operational Efficiency

  • Automated prioritization enabled CDI specialists to focus on high-impact cases, optimizing time management and resource allocation.
  • Reporting tools highlighted areas for improvement, ensuring continuous refinement of workflows.

The Iodine Solution

Clinical Documentation Improvement

AwareCDI helps identify and correct documentation gaps, preventing denials and ensuring accurate, reliable reimbursement.

Learn More

Talk with an Expert

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