HIM Challenges: Mobile Solutions Tackle Query Concerns

From the article in For The Record magazine:

When used together, mobile technology and templates enable physicians to answer queries on their smartphones quickly and compliantly. Furthermore, they increase the productivity of CDI staff by enabling them to spend less time creating and tracking queries and more time reviewing records. Click here to read full article. 

CDI: Compliant Technology Adoption and the Role of Clinical Documentation Specialists

AHIMA and Artifact, an Iodine solution convened a panel of experts from across the healthcare industry for a roundtable discussion exploring best practices in CDI and how advances in artificial intelligence (AI) technology are transforming clinical documentation integrity (CDI) and the role of clinical documentation specialists (CDSs). Click here to read more. 

Kona Community Hospital Chooses AHIMA Physician Query Templates to Improve Quality of Health Records

The American Health Information Management Association (AHIMA) announced today that Kona Community Hospital in Kealakekua, Hawai’i, has chosen to use the AHIMA library of physician query templates available in the mobile query platform from Artifact Health, an Iodine solution.

OU Medicine Chooses AHIMA’s Compliant Template Library Within Artifact Health’s Mobile Physician Query Platform

The American Health Information Management Association (AHIMA) announced today that OU Medicine has chosen to use the AHIMA library of physician query templates available in Artifact Health’s mobile physician query platform.

As the leading source of health information management (HIM) education, training and policy making, AHIMA updated in 2019 its Guidelines for Achieving a Compliant Query Practice to establish and support industry-wide best practices for the function of clinical documentation querying. Through its partnership with Artifact Health, AHIMA is able to provide standardized, electronic query templates and educational guidance for physicians, CDI professionals and HIM professionals. These templates help clarify clinical documentation and ultimately improve the quality of patient records.

>”…[W]e have been able to completely transform our query process.”
– Jennifer Dhooge, RHIA, CCS, CDIP, CRC, OU Medicine director of HIM

“We are thrilled to work with AHIMA and Artifact to be able to standardize physician queries across our system while ensuring compliance and improving the quality of our patient records,” said Jennifer Dhooge, RHIA, CCS, CDIP, CRC, OU Medicine director of HIM, coding and CDI. “Coupled with the innovative mobile query platform provided by Artifact, we have been able to completely transform our query process.”

“AHIMA is pleased that OU Medicine is taking advantage of our library of physician query templates,” said AHIMA CEO Wylecia Wiggs Harris, PhD, CAE. “Our alliance with Artifact Health continues to decrease administrative burdens for hospitals and health systems, while boosting the accuracy of patient records. I’m proud our strategic vision is helping to improve patient outcomes and save resources.”

Artifact Health provides the first and only mobile platform that streamlines the physician query process. Traditionally, the query process can be onerous and time-consuming for physicians, clinical documentation specialists and medical coders. With Artifact Health’s HIPAA-compliant, cloud-based, mobile query platform, physicians respond to a query compliantly in seconds with as few as three taps on their smartphone.

“We are excited to provide OU Medicine with an opportunity to work with AHIMA experts to standardize compliant query workflow,” said Marisa MacClary, co-founder and CEO of Artifact Health. “Artifact customers are committed and passionate about reducing query burden on their busy providers. By adding AHIMA’s world-class knowledge and best practices to query workflow, our customers ensure queries and educational guidance are accurate, compliant, and current.”

**About Artifact Health**
Artifact Health provides the first and only mobile platform that streamlines the physician query process so hospitals can improve the quality of patient records and ensure full reimbursement for services. Already in use by thousands of physicians, Artifact simplifies a traditionally time-consuming, multi-step process allowing physicians to respond to queries anytime, anywhere in seconds. By shortening average physician response time to queries by 20x, Artifact helps CDI specialists and coders receive more accurate responses faster, which can translate into capturing missed reimbursement for hospitals and ensuring more accurate medical records for patients. Visit www.artifacthealth.com to learn more.

**About AHIMA**
The American Health Information Management Association (AHIMA) is a global nonprofit association of health information (HI) professionals. AHIMA represents professionals who work with health data for more than one billion patient visits each year. AHIMA’s mission of empowering people to impact health drives our members and credentialed HI professionals to ensure health information is accurate, complete, and available to patients and providers. Our leaders work at the intersection of healthcare, technology, and business, and are found in data integrity and information privacy job functions worldwide. Visit www.ahima.org for more information.

**About OU Medicine**
OU Medicine — along with its academic partner, the University of Oklahoma Health Sciences Center — is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Medicine is home to Oklahoma’s largest physician network with a complete range of specialty care. OU Medicine serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated Stephenson Cancer Center and Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center. OU Medicine is the No. 1 ranked hospital system in Oklahoma, and its oncology program at Stephenson Cancer Center and OU Medical Center ranked in the Top 50 in the nation, in the 2019-2020 rankings released by U.S. News & World Report. OU Medicine’s mission is to lead healthcare in patient care, education and research. To learn more, visit www.oumedicine.com.

Amid Rampant Provider Burnout, Marketplace Platform Companies Focus On Clinician Experience

During a time of elevated physician burnout, Artifact is helping to ease administrative burden. “Giving providers faster, more convenient mobile solutions will be imperative as we redesign healthcare workflows with post-pandemic learnings.”

Mount Sinai Health System Deploys Artifact Health Mobile Solution to Reduce Physician Documentation Burden

Expansion of Artifact Health mobile physician query solution rolled out across the eight-hospital system.

After a successful pilot of the first and only mobile platform that streamlines the physician query process, Mount Sinai Health System (MSHS) will strengthen and expand its collaboration with Artifact Health, a leading innovator in physician-centric clinical documentation improvement (CDI) solutions. MSHS will expand the Artifact mobile query platform throughout its system, one of New York City’s largest integrated healthcare delivery systems, encompassing eight hospitals, a leading medical school, and over 450 ambulatory practices throughout greater New York, New Jersey and Palm Beach, FL.

The Mount Sinai Hospital and Mount Sinai Queens served as pilot sites for Artifact Health’s mobile physician query platform in January of this year and will roll out throughout the system this September. The platform makes it easier for physicians to respond to clinical questions from CDI specialists and medical coders resulting in higher-quality documentation, proper reimbursement and more accurate publicly reported quality outcomes.

Stephen Teitelbaum, MD, Medical Director for Clinical Documentation Quality Improvement and Vice President of Clinical Data Integrity at MSHS said, “Expanding the Artifact platform is part of a larger strategy at Mount Sinai to reduce physician burnout by providing technologies that engage physicians with faster and easier administrative workflows. One of the key priorities emerging from our massive effort battling the pandemic in New York City is to deploy technologies that ease burden on physicians and give them back time to care for patients. During the pilot, Mount Sinai physicians found Artifact Health’s technology to be convenient, fast and easy to use which went into our decision to deploy across our hospitals.”

“As Mount Sinai accelerates our transition to business models focused on population health management, our physicians require innovative tools enabling quality clinical documentation in the medical record,” said Luke Hermann, MD, Senior Vice President, Clinical Business Intelligence and Implementation at MSHS and Associate Professor in Emergency Medicine at Icahn School of Medicine at Mount Sinai. “Our goal is to accurately and completely capture the health status of our patients and the high-quality care they receive.”

Traditionally, the query process is onerous and time-consuming for physicians, clinical documentation specialists and medical coders. With Artifact Health’s HIPAA-compliant, cloud-based, mobile query platform, physicians respond to a query compliantly in seconds with as few as three taps on their smartphone. By engaging physicians with a faster and easier process, Artifact drives improvements in hospital and physician coding accuracy and publicly reported quality measures.

“We are extremely proud to partner with Mount Sinai Health System to help their physicians more easily document the high-quality care they provide,” said Marisa MacClary, co-founder and CEO of Artifact Health. “We’re looking forward to continuing to collaborate with Mount Sinai in ways that support participation in value-based care models without imposing additional documentation burden on physicians.”

**About Artifact Health**
Artifact Health provides the first and only mobile platform that streamlines the physician query process so hospitals can improve the quality of patient records and ensure full reimbursement for services. Already in use by thousands of physicians, Artifact simplifies a traditionally time-consuming, multi-step process allowing physicians to respond to queries anytime, anywhere in seconds. By shortening average physician response time to queries by 20x, Artifact helps CDI specialists and coders receive more accurate responses faster, which can translate into millions of dollars in revenue for hospitals. Visit www.artifacthealth.com to learn more.