The prominent provider organization also has seen average physician response time dropping to 1 day for concurrent queries and 2 days for retrospective queries, which is key as the organization needs to turn these around quickly.
From the article in Healthcare IT News:
Physician queries are vital for accurate medical coding, which factors into proper reimbursement and quality scores for the hospital and physician – but traditionally have been a manual, multi-step process. Children’s National was using Microsoft Outlook email to communicate about physician queries.
Physicians often would have multiple steps to go through to complete a request for patient record documentation clarification, and the e-mail process presented more administrative burden. Tracking responses and measuring results was cumbersome for staff and leadership. Click here to read full article
The prominent provider organization also has seen average physician response time dropping to 1 day for concurrent queries and 2 days for retrospective queries, which is key as the organization needs to turn these around quickly.
From the article in Healthcare IT News:
Physician queries are vital for accurate medical coding, which factors into proper reimbursement and quality scores for the hospital and physician – but traditionally have been a manual, multi-step process. Children's National was using Microsoft Outlook email to communicate about physician queries.
Physicians often would have multiple steps to go through to complete a request for patient record documentation clarification, and the e-mail process presented more administrative burden. Tracking responses and measuring results was cumbersome for staff and leadership. Click here to read full article