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Children’s National sees responses to 80% of doc queries in 2 days with mobile platform (99% overall response rate)


The prominent provider organization also has seen average physician response time dropping to 1 day for concurrent queries and 2 days for retrospective queries, which is key as the organization needs to turn these around quickly.

From the article in Healthcare IT News:

Physician queries are vital for accurate medical coding, which factors into proper reimbursement and quality scores for the hospital and physician – but traditionally have been a manual, multi-step process. Children’s National was using Microsoft Outlook email to communicate about physician queries.

Physicians often would have multiple steps to go through to complete a request for patient record documentation clarification, and the e-mail process presented more administrative burden. Tracking responses and measuring results was cumbersome for staff and leadership. Click here to read full article