At Montefiore St. Luke’s Cornwall, prior to the CDI technology, query responses took several days to three weeks. Now, the average response time is 1.4 days. And within the hospital, there are responses within minutes.
From the article in Healthcare IT News:
Queries often would be left unanswered, as providers were challenged by varying manual workflows, unclear deadlines, and multiple steps required to access the information they needed to answer queries. The overall process had become so cumbersome that coding staff sent very few queries. Click here to read full article