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Insights Category: Case Study

Here you’ll find narratives detailing how Iodine’s solutions helped clients in a compelling blend of storytelling and hard data, illustrating the challenges faced, the solutions implemented, and the glorious outcomes achieved.

Mount Sinai Health System Deploys Artifact Health Mobile Solution to Reduce Physician Documentation Burden

Expansion of Artifact Health mobile physician query solution rolled out across the eight-hospital system.

After a successful pilot of the first and only mobile platform that streamlines the physician query process, Mount Sinai Health System (MSHS) will strengthen and expand its collaboration with Artifact Health, a leading innovator in physician-centric clinical documentation improvement (CDI) solutions. MSHS will expand the Artifact mobile query platform throughout its system, one of New York City’s largest integrated healthcare delivery systems, encompassing eight hospitals, a leading medical school, and over 450 ambulatory practices throughout greater New York, New Jersey and Palm Beach, FL.

The Mount Sinai Hospital and Mount Sinai Queens served as pilot sites for Artifact Health’s mobile physician query platform in January of this year and will roll out throughout the system this September. The platform makes it easier for physicians to respond to clinical questions from CDI specialists and medical coders resulting in higher-quality documentation, proper reimbursement and more accurate publicly reported quality outcomes.

Stephen Teitelbaum, MD, Medical Director for Clinical Documentation Quality Improvement and Vice President of Clinical Data Integrity at MSHS said, “Expanding the Artifact platform is part of a larger strategy at Mount Sinai to reduce physician burnout by providing technologies that engage physicians with faster and easier administrative workflows. One of the key priorities emerging from our massive effort battling the pandemic in New York City is to deploy technologies that ease burden on physicians and give them back time to care for patients. During the pilot, Mount Sinai physicians found Artifact Health’s technology to be convenient, fast and easy to use which went into our decision to deploy across our hospitals.”

“As Mount Sinai accelerates our transition to business models focused on population health management, our physicians require innovative tools enabling quality clinical documentation in the medical record,” said Luke Hermann, MD, Senior Vice President, Clinical Business Intelligence and Implementation at MSHS and Associate Professor in Emergency Medicine at Icahn School of Medicine at Mount Sinai. “Our goal is to accurately and completely capture the health status of our patients and the high-quality care they receive.”

Traditionally, the query process is onerous and time-consuming for physicians, clinical documentation specialists and medical coders. With Artifact Health’s HIPAA-compliant, cloud-based, mobile query platform, physicians respond to a query compliantly in seconds with as few as three taps on their smartphone. By engaging physicians with a faster and easier process, Artifact drives improvements in hospital and physician coding accuracy and publicly reported quality measures.

“We are extremely proud to partner with Mount Sinai Health System to help their physicians more easily document the high-quality care they provide,” said Marisa MacClary, co-founder and CEO of Artifact Health. “We’re looking forward to continuing to collaborate with Mount Sinai in ways that support participation in value-based care models without imposing additional documentation burden on physicians.”

**About Artifact Health**
Artifact Health provides the first and only mobile platform that streamlines the physician query process so hospitals can improve the quality of patient records and ensure full reimbursement for services. Already in use by thousands of physicians, Artifact simplifies a traditionally time-consuming, multi-step process allowing physicians to respond to queries anytime, anywhere in seconds. By shortening average physician response time to queries by 20x, Artifact helps CDI specialists and coders receive more accurate responses faster, which can translate into millions of dollars in revenue for hospitals. Visit www.artifacthealth.com to learn more.

Artifact platform proves faster and easier for physicians, giving them more time to care for patients while improving clinical documentation

The Challenge

A Mid-Atlantic based health system operates under Maryland’s All-Payer Model and faces the challenge of accurately capturing performance measures to participate in the Centers for Medicare & Medicaid Services’s (CMS) Total Cost of Care (TCOC) Model. Under Maryland’s evolving payment models, capturing accurate clinical documentation for coding episodes of care is vitally important, especially with regards to quality measurement.

The health system’s traditional physician query methods faced a number of challenges, primarily centered around physician engagement and process standardization. Physicians were responding to queries about 60% of the time, and on average it was taking them 12 days to respond. For the query authors, tracking and following up on non-responses also presented a challenge.

The organization wanted a clinical documentation improvement (CDI) tool that would promote engagement, achieve physician satisfaction and drive standardization of query templates and methods.

The Solution

The health system chose Artifact Health’s mobile query solution to realize its vision for reducing burden on physicians and easing the hospital revenue cycle teams’ documentation improvement efforts.

“We are committed to quality improvement and Artifact’s technology will give us the opportunity to grow and scale our clinical documentation improvement efforts reaching all of our providers with an easier, more efficient way of handling documentation clarification requests,” said IT leadership for the health system.

Further, the health system must ensure quality-based reimbursement metrics are accurately coded and reported because they are heavily weighted in Maryland. Artifact would give CDI specialists and coders a faster and more convenient way to communicate with providers about the quality of care provided.

>”This was the best go-live preparation and smoothest go-live that I have been involved in over my many years of working in a HIM environment!”
– Coding Leadership for the Health System

The Results

The Artifact platform proved to be faster and easier for physicians, giving them more time to care for patients while improving the accuracy and quality of the health system’s clinical documentation. Within two months of going live on the Artifact system, physician response rate jumped from 60% to 99% and response times dropped from 12 to 5 days.

An added benefit of the near-perfect response rate over the same time period was that the case mix index (CMI) increased significantly. “We know our CMI is only as good as our documentation, so having these responses is critical,” said HIM leadership for the health system.

Artifact also standardized the CDI and coding teams’ approach to delivering queries and significantly reduced their follow-up workload. The real-time reports available in Artifact made the query process transparent, allowing them to see who was not responding and address gaps with focused education.

“This was the best go-live preparation and smoothest go-live that I have been involved in over my many years of working in a HIM environment!” said coding leadership for the health system.

Jupiter Medical Center Deploys Artifact Health’s Mobile Query Solution to Reduce Physician Documentation Burden

Artifact mobile query solution gives physicians back time to focus on patient care during the pandemic

Artifact Health, which provides the first mobile physician query platform, announced today it has been deployed by Jupiter Medical Center, the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS), to streamline their physician query process and reduce administrative burden on their providers.

“We were looking for a convenient way to communicate with our providers regarding physician queries,” said Marlene Goodwin-Esola, MSN, RNC, NE-BC, Director of Clinical Documentation Improvement at Jupiter Medical Center. “Artifact has simplified our process of sending and receiving queries and provided our clinicians with a tool to answer queries quickly and easily so they can remain focused on patient care.”

Artifact’s HIPAA-compliant, cloud-based, mobile query platform allows physicians to quickly and compliantly respond to a query with as few as three taps on their smartphone. By providing physicians with a process that is quick and easy to use, Artifact customers gain significant improvements in hospital and physician coding accuracy and publicly reported quality measures.

“The Artifact platform has enabled us to accurately code much more quickly,” said Susan Denny, RHIA, CHTS-WP, Director of Health Information Services at Jupiter Medical Center. “The automated tracking and reporting provides transparency between the CDI and coding teams, and the mobile app eliminates the burdensome query process for our providers.”

“We are extremely excited to partner with Jupiter Medical Center to alleviate administrative burden for their busy providers at this difficult time during the pandemic,” said Marisa MacClary, Co-founder and CEO of Artifact Health.

**About Jupiter Medical Center**
Jupiter Medical Center — Rated number one for safety, quality and patient satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and across the Treasure Coast region. Recognized as the region’s only independent, not-for-profit hospital, Jupiter Medical Center offers a comprehensive continuum of inpatient and outpatient healthcare services, expertise and specialties, including orthopedics and spine care, cancer care, cardiac and vascular care, comprehensive stroke, obstetrics & maternity care, pediatrics, emergency care as well as diagnostic imaging, screening, testing and urgent care. To learn more, visit www.jupitermed.com.

**About Artifact Health**
Artifact Health provides the first mobile platform that streamlines the physician query process so hospitals can improve the quality of patient records and ensure full reimbursement for services. Already in use by thousands of physicians, Artifact simplifies a traditionally time-consuming, multi-step process allowing physicians to respond to queries anytime, anywhere in seconds. By shortening average physician response time to queries by 20x, Artifact helps CDI specialists and coders receive more accurate responses faster, which can translate into millions of dollars in revenue for hospitals. Visit www.artifacthealth.com to learn more.

Baystate Health in Western Massachusetts transitions to remote CDI program during COVID-19 with Artifact

The Challenge

Baystate Health, a 5 hospital system in Western Massachusetts, faced a number of challenges with their existing query process. By far the greatest pain point was asking providers to navigate multiple steps and systems in order to respond to queries.

An unforeseen challenge was the COVID-19 pandemic. Baystate’s clinical documentation improvement (CDI) team was transitioned to work from home in early March of 2020, at the same time the Artifact platform was going live across the entreprise.

“In the midst of COVID, with our team moving from working physically in a hospital to now working from home… for our providers to still maintain a contact and a touchpoint with us with ease, made all the difference in the world”

Jennifer Cavagnac, CCDS, Assistant Director of CDI at Baystate Health

With an influx of critical care patients following in the weeks and months ahead, Baystate’s CDI and HIM leadership wondered if providers would adopt new technology during a pandemic.

The Solution

Baystate wanted a technology that would simplify query workflow for providers and allow CDI staff to review more patient records for accuracy and quality improvement.

Artifact Health’s HIPAA-compliant, cloud-based, mobile query platform was integrated with Baystate’s Cerner EMR and deployed across their 5 hospitals in March of 2020.

Baystate providers could now respond to queries compliantly from a mobile app with as few as three taps on their smartphone. CDI specialists and coders could now create, send, track and collaborate on queries quickly and easily.

Baystate also leveraged Artifact Health’s relationship with HCPro/ACDIS, utilizing their comprehensive library of CDI physician query templates to create and send queries in a consistent and compliant format.

The Results

During the deployement of Artifact, the COVID-19 outbreak unexpectedly spiked across the country, and Baystate’s leadership ordered all non-essential staff to immediately begin working from home.

“In the midst of COVID, with our team moving from working physically in a hospital to now working from home… for our providers to still maintain a contact and a touchpoint with us with ease, made all the difference in the world,” said Jennifer Cavagnac, CCDS, Assistant Director of CDI at Baystate Health.

Within the first month of implementing Artifact, Baystate’s query response rates jumped from 94 percent to 100 percent. Physician response times dropped from over 4 days to under 40 hours on average.

“With our [CDI] team moving remote, I lowered my expectations to give my [providers] some time to answer. We have a great team and have been able to achieve our goal of a 48-hour response time. Artifact has made our jobs easier during COVID,” said Dr. Nageshwar R. Jonnalagadda, MPH, FACP, FHM, Hospitalist and Physician Advisor at Baystate Health.

Prior to Artifact, it took Baystate providers roughly 10 minutes to respond to a query. Today, it takes under a minute, giving providers back over 2,600 hours of administrative time to focus on patient care.

In addition, CDI and coding productivity increased significantly. Query volume increased by over 50% because the query process became simple and providers responded readily. CDI and coding teams could now focus on reviewing documentation and education, instead of following-up on unanswered queries.

“Our CDI and coding teams have continued querying providers remotely, and our providers are responding, even during this challenging time, because the mobile technology is fast and easy,” said Walter Houlihan, FAHIMA, Senior Director of Health Information Management and Clinical Documentation for Baystate Health.

With strong physician engagement achieved using the Artifact platform during the initial months of the COVID pandemic, the CDI team now remains a remote workforce for Baystate.

Artifact Health chosen by Johns Hopkins Medicine to ease documentation burden on physicians

Mobile CDI solution makes it easier for physicians to ensure the accuracy of a patient’s medical record

Artifact Health Inc., a leading innovator in physician-centric clinical documentation improvement (CDI) solutions, is pleased to announce a collaboration with Johns Hopkins Medicine that uses Artifact’s physician query management and education platform to give physicians an easier way to respond to CDI questions that add greater specificity to the patient’s record. An initial pilot of the Artifact platform at Howard County General Hospital, a member of Johns Hopkins Medicine, showed improved accuracy and completeness of physician documentation.

“We were pleased with the outcome of the pilot,” says Peter Greene, M.D., chief medical information officer for Johns Hopkins Medicine. “The physician response rate increased and the system improved our tracking and reporting of patient’s clinical conditions. This can directly impact treatment decisions about our patients in addition to improving the accuracy of our coding.”

Johns Hopkins Medicine expects to have Artifact’s platform deployed to The Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center and Howard County General Hospital by early spring 2017.

The Johns Hopkins Technology Innovation Center (TIC) integrated Artifact’s cloud-based platform with JHM’s electronic medical record system, Epic. “The TIC is an extension of Johns Hopkins’ standard of excellence in education, research and clinical care,” says Mark Shaver, vice president of business development and strategic alliances for Johns Hopkins Medicine. “Developing and commercializing digital health products keeps Johns Hopkins at the forefront of technology, which is critical to solving clinical problems with innovative solutions.”

“We are excited to build on years of collaboration with Johns Hopkins,” says Marisa MacClary, CEO of Artifact Health. “Johns Hopkins has always embraced a progressive and thoughtful IT approach and understands that clinicians need modern, convenient and easy-to-use technologies to manage administrative demands while continuing to provide the highest quality of care to their patients.”

About Artifact Health
Artifact Health streamlines the physician query process to help hospitals and physician practices improve the quality of patient medical records and the accuracy of coded data for proper reimbursement and quality reporting. A mobile interface makes it easier for physicians to respond to queries anytime, anywhere. Artifact works alongside existing CDI software and integrates with EMR systems so that physician responses generate addenda in the record.

LifeBridge Health Expands Partnership with Artifact Health to Streamline Physician Queries

LifeBridge Health to implement Artifact solution across two new hospitals


Artifact Health, which provides the first and only mobile platform that streamlines the physician query process, announced today that LifeBridge Health has chosen to expand their partnership by implementing Artifact’s solution to two additional facilities, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, to improve query workflow for clinicians and expedite the accurate coding of patient records.

Traditionally, the query process is onerous and time-consuming for physicians, clinical documentation specialists and medical coders. With Artifact Health’s HIPAA-compliant, cloud-based, mobile query platform, physicians respond to a query compliantly in seconds with as few as three taps on their smartphone. By engaging physicians with a faster and easier process, Artifact drives improvements in hospital and physician coding accuracy and publicly reported quality measures.

“Artifact’s goal is to reduce burden on clinicians while assisting hospital revenue cycle teams with simple, convenient technology solutions,” said Marisa MacClary, co-founder and CEO of Artifact Health. “With our outstanding track record engaging clinicians in clarifying their clinical documentation for accurate and timely coding and billing, we are excited to expand at LifeBridge Health to help them heighten clinician satisfaction and improve revenue cycle workflow.”

About LifeBridge Health
LifeBridge Health is one of the largest, most comprehensive providers of health services in Maryland. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital, Grace Medical Center and related affiliates. For more information, visit lifebridgehealth.org.

About Artifact Health
Artifact Health provides the first and only mobile platform that streamlines the physician query process so hospitals can improve the quality of patient records and ensure full reimbursement for services. Already in use by thousands of physicians, Artifact simplifies a traditionally time-consuming, multi-step process allowing physicians to respond to queries anytime, anywhere in seconds. By shortening average physician response time to queries by 20x, Artifact helps CDI specialists and coders receive more accurate responses faster, which can translate into millions of dollars in revenue for hospitals.

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